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Identity Verification

Spending a couple of minutes reading the guidlines on this page will save you a lot of time verifying your CoinJar account.

Once you have registered and opened your CoinJar account you will need to have your identity verified. Once your identity has been verified you will then be able to link your bank account to your CoinJar account and purchase Bitcoin.

Verifying your identity is straight forward but does take time. The process for identity validation is listed on the CoinJar website

The procedures and requirements are listed below and I have added in bold red important points you should be aware of and follow. Doing so will speed up the verification process and eliminate any frustration.

Required verification documents

To begin your identity verification, login to your CoinJar account and visit the secure Identity Portal. You will be prompted to provide two separate documents - a proof of identity, and a proof of address.

Proof of identity

A Class A government-issued photo ID document showing your full name, expiry date and your date of birth. The document should:

  • Be current (i.e. not expired).
  • Be in full colour.
  • Not be cropped or obscured in any way.

For ID cards, we require a photograph/scan of the front and back of the proof of identity document.

Preferred documents

  • Driver's License (issued by the state government).
  • Australian Passport (issued by the Federal government) / Foreign Passport.

Other accepted documents

  • Firearms License (issued by the state government).
  • 18+ Card/Proof of Age Card (issued by the state government).

MAKE SURE the photograph of the document you use is clear and sharp. If it isn't it will be rejected.

Proof of address

A statement showing your full name and current residential address. The document should:

  • Have a visible 'issued date' within the past 90 days.
  • Be addressed to you and physically sent to your current residential address.
  • Not be addressed to a PO box. We may accept a statement sent to a PO box providing the residential address is also listed clearly on the statement (such as with utilities bills).
  • Not be an ID card, but a statement that proves your current residential address. Please refer to the list below for details on accepted documents.

If you're unable to provide a statement meeting the above conditions, your local bank branch should be able to provide you with a printed account statement including your full name and residential address.

Preferred documents

  • Utility bills
  • Bank statements
  • Notice of assessment statements

Unaccepted documents

  • PAYG statements
  • Drivers Licence Registration statements that do not include a visible 'issued date'.
  • Invoices for purchases/deliveries
  • Handwritten statements

Once again the photograph of the document or the document you upload must be clear and not blurred. MAKE SURE the document was issued in the last 90 days and the issue date IS VISIBLE. The name and address on the document MUST match the name and address on the identity document you provided.

Typically, manual review for ID documents can take up to three business days

Once identity is verified, link your bank account: Next.